Notice to students: ACCET complaint procedure

Notice to students: ACCET complaint procedure

In the event that a student has exercised the institution’s formal student complaint procedure, and the problem(s) have not been resolved, the student has the right and is encouraged to take the following steps:

1.Complaints should be submitted in writing and mailed, or emailed to the ACCET office.

2.Complaints received by phone will be documented, but the complainant will be requested to submit the complaint in writing.

3.The letter of complaint must contain the following:

• Name and location of the ACCET institution
• A detailed description of the alleged problem(s)
• The approximate date(s) that the problem(s) occurred
• The names and titles/positions of all individual(s) involved in the problem(s), including faculty, staff, and/or other students
• What was previously done to resolve the complaint, along with evidence demonstrating that the institution’s complaint procedure was followed prior to contacting ACCET
• The name, email address, telephone number, and mailing address of the complainant. If the complainant specifically requests that anonymity be maintained, ACCET will not reveal his or her name to the institution involved
• The status of the complainant with the institution (e.g. current student, former student, etc.)

In addition to the letter of complaint, copies of any relevant supporting documentation should be forwarded to ACCET (e.g. student’s enrollment agreement, syllabus or course outline, correspondence between the student and the institution).

SEND TO: ACCET – CHAIR, COMPLAINT REVIEW COMMITTEE

1722 N Street, NW – Washington, DC 20036 –

Telephone: (202) 955-1113 – Fax: (202) 955-1118 or (202) 955-5306 Email: complaints@accet.org – Website: www.accet.org

Note: Complainants will receive an acknowledgement of receipt within 15 days.